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The Independent Dealer Association has teamed up with Mobility Club to form a marketing tool that our Dealer Members can benefit from and that offers a range of services to your customers.
In our industry we often face challenges, such as:
- High advertising costs to influence brand awareness with customers.
- Customer loyalty to Dealers.
- Ineffective customer relationship management after a sale.
- Retaining correct customer information for future transactions.
This prompted the IDA & Mobility Club to join forces and offer a workable solution, called the IDA Mobility Club.
IDA Mobility Club’s Strategic Benefits
Brand Building
- Complete Dealer branded product with emergency and roadside services, at no cost to the Dealer.
- Client retention program through constant contact with your customer; to serve as a reminder of your Dealership and to develop a lasting relationship with your Dealership.
Customer Risk Management
- 24/7/365 day emergency contact centre.
- Emergency Medical Services.
- Roadside Assistance.
- Route direction assistance.
- Take me home services.
- Lost & misplaced vehicle key recovery.
- Licence renewal reminder (Vehicle & Drivers).
Customer Relationship Management
- Communication with customers on your behalf.
- Guaranteed service delivery in your Dealership name.
- Reduce your risk exposure with unhappy customers.
- Access current contact information of your customer at any time.
- Complete POPI & CPA compliance.
For further information, contact Lelani Nelson on 083 233 4291 or speak to the GTI in your area.
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