May  2018 VISIT IDA WEBSITE | MEMBER LOGIN | SEND TO FRIEND | SUBSCRIBE | UNSUBSCRIBE | CONTACT US Are we salespeople or advisors? I recently came across an interesting article about the world’s most successful car salesman. Ali Reda from Detroit in the USA broke a 44-year record when he sold an astonishing 1,582 cars last year! That set me thinking about how we can apply some of the lessons from Ali to our businesses. Ali prefers to refer to advisors more than salespeople. In the age of social media, people know what they want, why they want it and where to get it. Our job is to help our customers in the sales process. We can’t assume that customers know the process of buying a vehicle or obtaining finance or taking out insurance. They depend on us to guide and advise them. And that is where we have a big role to play. Ali is also passionate about relationships. There are many inexpensive ways to create and maintain relationships: from a simple phone call to a thank you note. So, let’s move closer to our customers, because ultimately our businesses depend on them! On another note, we would like to congratulate MFC on the launch of their “My Contract”. In addition to providing an electronic contract signing ability, the benefits are electronic delivery of all documents in a paperless environment; creating operational capacity resulting in additional time to improve on service delivery to your customer; single electronic deal audit trail on each transaction and priority at pay-out stage over manual deals with immediate pay-out turnaround times. Please escalate any issues to the My Contract support team immediately at Mycontract@mfc.co.za or Tel: 011 525 4003 All the best, Robbie Starke General Manager: IDA   Updated guidance on registration The Financial Intelligence Centre (FIC) has published updates in relation to correct referencing to the person responsible for compliance and the updating of registration diagrams. Read more... SuperSpark advises on defending your case in the Small Claims Court Andrew from Newlands wants to how to defend a case in the Small Claims Court. Read more... Returning or exchanging a defective car Listen to consumer Wendy Knowler discuss several case studies with the Motor Industry Ombud. Read more... From the Crow’s Nest: Bosch to lead the Save our Diesel campaign. Are diesel cars really the villains they are made out to be? Read more... South Africa’s vehicle exports show significant growth The Automotive Industry increased exponentially since 1994 calculations by Lightstone show. Read more... IDA CARE Foundation: Farmers’ donation fills empty tummies The IDA CARE Foundation is grateful for a very generous maize donation from a group of Bothaville farmers. The donation will go a long way in providing nutritional meals to some of our beneficiaries in Gauteng. Thank you, your kindness has touched many lives. Read more... IDA Dealer Member Zone: Welcome to our new members Welcome to our new members this month. Read more... The lighter side of travel Click here to view...   Heads-Up is a monthly electronic newsletter for members of the IDA. If, for any reason, you no longer wish to receive this communique, kindly unsubscribe here. Editorial co-ordination by The Hothouse Communications, 011 678 3545.