June 2018
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The changing face of the motor industry environment

Remember the “good old days” when we consulted the Yellow Pages, telephone directory or classified ads in the (print version) newspaper when we were looking for a product or service? Or worse, pounding the pavements going from business to business?

Those days are long gone, and customers now have all the information they need at the click of a mouse. This has not only changed the retail industry but the motor industry in particular. Customers now have to exert minimum effort to get maximum results.

That is why dealerships have to adapt and provide the kind of purchase experience the customer not only expects but demands.

To this end, Dereshin Pillay has put together nine pillars for dealerships to better equip them for the future. Click here for more information. It is a recommended read!

All the best,

Robbie Starke
General Manager: IDA
 

New online system for queries
To improve service delivery on all queries, the FIC has replaced its email query facility with an online system - effective 1 June 2018. The FIC will no longer be able to process queries sent via email. Please use this link to log an enquiry going forward. 


FSPs to take note of specific transitional requirements
The Fit and Proper requirements from the Financial Sector Conduct Authority came into effect recently and FSPs should take note of specific transitional requirements.

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Driver abuse can be proven, says SuperSpark
Piet from Rondebosch wanted to know how he can prove driver abuse.
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From the Crow’s Nest: Phishing attacks are deadlier than ever
Phishing scams have been around practically since the inception of the Internet, and they seem to be here to stay.
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IDA CARE Foundation
Our recent visit to Just In Time Baby Sanctuary in Randfontein, turned out to be a very emotional day.

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IDA Dealer Member Zone: Welcome to our new members
Welcome to our new members this month.

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The lighter side of travel

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Heads-Up is a monthly electronic newsletter for members of the IDA. If, for any reason, you no longer wish to receive this communique, kindly unsubscribe here. Editorial co-ordination by The Hothouse Communications, 011 678 3545.